Privacy Policy
How we collect, use, and protect your personal data — in plain English.
1. Who We Are
This Privacy Policy applies to Kingsmere Home Improvements Ltd, a company registered in England and Wales. We operate the website kingsmerehomes.co.uk and provide installation of roller garage doors and retractable awnings across Hampshire, Surrey, Sussex, Kent, and Berkshire.
For the purposes of UK data protection law, Kingsmere Home Improvements Ltd is the data controller responsible for your personal information.
Registered address: Hampshire, United Kingdom
Email: sales@kingsmerehomes.co.uk
Phone: 0330 633 6288
2. What We Collect
We collect personal information only when you provide it to us directly — for example, when you fill in our quote request form, contact us by phone or email, or interact with our website.
| Category | Examples | How Collected |
|---|---|---|
| Identity | First name, last name | Quote / contact form |
| Contact | Email address, phone number, postcode | Quote / contact form, phone calls |
| Enquiry Details | Product interest, message, address | Quote / contact form |
| Technical | IP address, browser type, pages visited | Automatically via server logs and cookies |
We do not collect sensitive personal data (such as health information, financial data, or payment card details) through this website. Payment, if required, is handled separately and securely.
3. How We Use Your Information
We use the personal data we collect to:
- Respond to your quote request or enquiry
- Arrange a free home survey and provide an installation quote
- Send you a confirmation email when you submit a form
- Contact you by phone or email to discuss your requirements
- Provide aftercare and customer service following an installation
- Improve our website based on how visitors use it
- Comply with our legal and regulatory obligations
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis to process your personal data. We rely on the following:
| Purpose | Legal Basis |
|---|---|
| Responding to your quote or enquiry | Legitimate interests / Pre-contractual steps |
| Sending a confirmation email | Legitimate interests |
| Aftercare and service support | Contractual obligation |
| Improving our website | Legitimate interests |
| Complying with legal obligations | Legal obligation |
5. Sharing Your Data
We do not sell, rent, or trade your personal information with third parties for marketing purposes.
We may share your data with trusted third parties only where necessary to provide our service:
- Email service providers — to deliver confirmation and follow-up emails (Hostinger)
- Our surveyors and fitters — who are our own employees, not subcontractors
- Legal or regulatory authorities — if required by law or to protect our rights
All third parties we work with are required to handle your data securely and in accordance with UK data protection law.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purpose it was collected, or as required by law.
| Data Type | Retention Period |
|---|---|
| Enquiry / quote data (no purchase) | 12 months from last contact |
| Customer records (installation completed) | 7 years (for warranty and legal purposes) |
| Email communications | 3 years |
| Website server logs | 90 days |
After the applicable retention period, your data is securely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access — request a copy of the personal data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — request deletion of your data ("right to be forgotten")
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at sales@kingsmerehomes.co.uk or call 0330 633 6288. We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Cookies
Our website uses a small number of cookies to improve your experience. Cookies are small text files stored on your device.
| Cookie | Purpose | Duration |
|---|---|---|
qp_dismissed | Remembers if you dismissed our quote popup, to avoid showing it repeatedly | 24 hours |
qp_submitted | Remembers if you submitted a quote form, so we don't show the popup again | Session / persistent |
We do not use advertising cookies, tracking pixels, or third-party analytics cookies (such as Google Analytics) on this website.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of the site.
9. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:
- Encrypted email transmission (SMTP with SSL/TLS)
- Secure server configuration with HTTP security headers
- Input validation and sanitisation on all web forms
- Restricted access to personal data within our organisation
While we take every precaution, no method of transmission over the internet is 100% secure. If you have concerns about the security of your data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we do, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:
Email: sales@kingsmerehomes.co.uk
Phone: 0330 633 6288
Website: kingsmerehomes.co.uk